Shipping Policy

Shipping & Delivery

  • Average delivery time: 5–7 working days.

  • In rare cases, delays of 2–3 extra days may occur due to stock shortages.

  • If a package is lost, we will send a replacement at no cost.

  • Free Shipping with a Track & Trace number via UPS Post.

Tracking Your Order

  • Your Track & Trace code is in your order confirmation email.

  • Tracking becomes active once the package reaches the courier. Occasionally, delays or errors may appear, but your package is still in transit.

Returns & Exchanges

  • You may return items within 30 days of receipt in original condition with all tags attached.

  • Contact  info@elleryboutiquemiami.com before returning to register your request.

  • All returns must include a Track & Trace code; the sender is responsible for the shipment.

  • Refunds are processed within 7 days of receiving your return in good condition.

  • Customer-choice returns (wrong size, change of mind) require you to cover return shipping costs.

Damaged or Faulty Products

  • Contact us at  info@elleryboutiquemiami.com with your order number and photo/video proof.

Cancellations

  • Due to fast order processing, we cannot cancel orders once placed.

Important

  • We are not responsible for refused deliveries or uncollected packages; these are not eligible for refunds.

For questions, email  info@elleryboutiquemiami.com

90-Day Money-Back Guarantee

At Mason Boutique, you can shop with peace of mind thanks to our 90-day money-back guarantee. Simply return your items within 90 days.

FREE SHIPPING

We are offering free shipping throughout Australia only today.

24/7 CUSTOMER SERVICE

If you have any questions, feedback, or concerns about your order, don't worry! Our customer service team is here to assist you.

SECURE PAYMENT

Your payment information is processed securely.